Refund and Return Policy
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Custom goods such as custom center caps, parts finished per customer request and products produced specially for the customer can not be returned.
Additional non-returnable items:
Gift cards
Odometer gears made per customer request
Downloadable products
To complete your return, we require a receipt or proof of purchase and pictures of the items.
Please do not send your purchase back to the manufacturer.
There is a 20% restocking fee on all returns. We do not accept returns on clearance items. All clearance items are final sale and the buyer is responsible for confirming fitment of any application outside of stock configuration.
We do not refund shipping costs. We reserve the right to refuse a return on any orders after 14 days.
On returns authorized past 14 days from purchase we reserve the right to give store credit instead of a refund (please reach out to confirm). We absolutely do not accept used or damaged items for return. It is your responsibility to make sure that returned items arrive to us in good condition please pack your items accordingly. We reserve the right to refuse a return on any items not authorized before hand. It is the customers responsibility to arrange return shipping for any items that are rejected through the return process.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at mod-ing@outlook.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mod-ing@outlook.com
and send your item to:
Mod-ing, vl. Marko Horvatek
Ul slobode 9,
10310 Ivanić-Grad
Croatia.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to:
Mod-ing, vl. Marko Horvatek
Ul slobode 9,
10310 Ivanić-Grad
Croatia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at mod-ing@outlook.com for questions related to refunds and returns.